Booking terms & cancellation policy

Booking requests

Sending a request through this website does not create a booking or a payment. A booking is confirmed only when we reply by e-mail or WhatsApp with the date, the final price and the pick-up details.

Payment

Day tours may be paid on the day in cash (EUR, USD or TRY) or by card. For multi-day packages and tours that include flights we ask for a deposit when confirming, with the balance due on arrival.

Cancellation by you

• Day tours and transfers: free cancellation up to 24 hours before the start time.
• Shore excursions: free cancellation up to 24 hours before, and a full refund if your ship does not call at the port.
• Tours with domestic flights: free cancellation up to 72 hours before departure.
• Multi-day packages: as stated on each tour page.

Changes by us

Itineraries may change because of weather, traffic, site closures or official events. We will always offer an equivalent alternative or a full refund for any part of the tour we cannot deliver.

Children

Children under 3 travel free. Child prices apply from 3 to 11 years.

Contact

Ephesus Pro Travel · Atatürk Mah., Selçuk, 35920 İzmir, Türkiye · info@ephesus.pro